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Gaurav Attrii
I help PMs land 50 lakh+ in Product Roles 🚀
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July 22, 2024
Yesterday, I ordered food from McDonald's and got cold food. Shit, right? I ordered one burger and two fries from McDonald's. It wasn't the first time I received a cold burger and fries, but this time I ate about half of the burger and half of the fries to see if they would replace my order with a fresh one or if they would misbehave with me like some other restaurants. When I called the waiter and told him that the burger and fries were cold, he gave me a bad look, likely because another customer sitting in front of me had also requested a replacement for their cold items. However, they did replace my order and gave me a new burger and fries. I think Indian businesses copy ideas from the West but forget to copy the customer experience from the West. Share your thoughts in the comment box. Vande Mataram, #customerservice #mcdonalds
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July 22, 2024