Why customer feedback is the worst way to build products.
3. There is a saying in the world that "If I had asked people what they wanted, they would have said faster horses." - Henry Ford. Customers can't envision what doesn't exist yet.
2. Customer feedback has multiple noise as well. Let's say the customer wants some functionality, but at a price they are willing to pay, and the cost and quality don’t match; it fails the product.
1. I remember a start-up had made a product for the indian railway for Wi-Fi, so that when users are travelling, they can have access to the high-speed internet, but due to legal complications, that start-up failed. The user wants your product, but the government doesn’t want to give you the platform.
𝗜𝗳 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗵𝗲𝗹𝗽 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗮 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, 𝗳𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲. 𝗜’𝗱 𝗹𝗼𝘃𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆..